Vision/Mission

Our Mission

As Your Mutual Voice in the community, we use our financial strength to provide innovative insurance solutions that ensure peace of mind.

As Your Mutual Voice – Middlesex Mutual Insurance Co. is owned by its policyholders. Therefore, each policyholder has a voice in the governance of the company as an owner. This ownership role and responsibility gives them a true voice in the company’s direction and choices. 

Our Vision


"To be the best insurance company in our community."

"DOING THE RIGHT THING!"

Community Focused

Middlesex Mutual is a mutual company that is over 150 years old. It was formed from, and has continued over its history, to serve the Middlesex and area communities. This community-based foundation and connection is one of the fundamental dimensions of the company’s vision.

Dedicated

Middlesex Mutual is dedicated to providing the best insurance and customer service to its policyholders. In this way, it is dedicated to meeting the needs of the policyholders through personal service and insurance programs that are responsive all the while striving to sustain a continuing, visible and valued presence in the community.

Progressive

The insurance industry has evolved over time and continues to experience significant changes. Middlesex Mutual actively works to ensure that its insurance services are progressive in meeting the changing needs of its policyholders. It undertakes this progressive development within its own operations, and in partnership with the Ontario Mutual Insurance Association (OMIA).

Principles and Values

We Believe ...

  • In the importance of our policyholders being active owners of the company, supporting the value of neighbour helping neighbour.
  • In treating all policyholders, staff and community members with fairness, integrity and understanding.
  • In the provision of professional insurance products and services that are functional, responsive and reliable.
  • In being transparent via open communication, full accessibility and providing excellent customer service.
  • In the importance of being knowledgeable about the insurance industry and the evolving needs of our policyholders by offering effective technical and professional competencies.
  • In ensuring an organizational culture that fosters innovation, recognizes achievement, supports staff development and encourages team-based approaches.
  • In being accountable to our policyholders by being fiscally responsible with their assets and through the application of objectives and standards that regularly measure and report on organizational performance.