Middlesex Mutual’s Response to COVID-19

Posted On Monday March 16, 2020

Just like you, we are closely monitoring new developments regarding COVID-19.

After careful consideration, we have made the decision to adjust our normal operating procedures. This is in support of social distancing guidelines, as laid out by WHO, government officials and local health units.

Until further notice, we are announcing the temporary closure of our office to visitors.

How will this affect our service?

Middlesex Mutual’s workforce is equipped to minimize service disruptions caused by localized outbreaks.

We take pride in the excellent service we deliver and will work hard to mitigate any inconvenience this may cause you. I wanted to reach out personally to let you know what you can expect from us during this period of concern.

While you will not be meeting our agents, claims adjusters and other staff in our normal places of business, we will continue to be just a phone call or email away from responding to your policy enquiries and claims needs.

How will we respond to a claims incident?

Education is key, and we are keeping our staff updated regarding COVID-19, including what actions to take to stay well and ensure the wellness of those around them.

During this time, if one of our claims adjusters needs to attend your home they will be using the following procedures:

  • You will be asked if you or anyone in your home is experiencing any symptoms as outlined by Canada’s Public Health Services and if anyone in your home has recently returned from a trip abroad.
    • If yes, they will determine through discussion with you what steps to take to ensure the safety and wellbeing of all concerned is considered.

Next steps

We will continue to keep you informed of any developments regarding coronavirus as it relates to our ability to respond to your insurance requests.

We appreciate your understanding and support as we work hard to provide you with the positive experience we want each Middlesex Mutual member to have in these extraordinary times.

We encourage you to share and follow the official precautions outlined by the Ontario Government and your Regional Public Health Unit.

Thank you and take care.

 

Nancy J. Preston
President & CEO