Report a Claim
We have a number of options available:
- Contact your agent or broker
- During office hours call us directly to report your claim at:
- 519-666-0075 or toll free 1-800-851-4045
For after-hours claims
In the event of an after-hours loss, we are committed to servicing our policyholders' needs:
- Our claims adjuster, Emilly Girodat is available by cell phone at 519-860-0750
- Should Emilly not be available you will be prompted to contact our dedicated independent adjusting firm's after-hour's line at 1-877-663-0701
For after-hours emergency repairs
Being a Middlesex Mutual policyholder gives you access to our suggested restoration professionals for after-hour’s emergency work. Please complete our online Report a Property Claim form so we have notification of your claim. You are welcome to contact one of the contractors shown below for emergency after-hours repair services:
Contact an On Side Restoration contractor at 519-652-1152
Contact a ServiceMaster Restore contractor at 519-652-0072
If your situation is not urgent
You can also file your claim online. A claims adjuster will be assigned to your file at the earliest opportunity. They will usually contact you within 24 hours of receiving the claims notice.