Report a Claim

Attention U.S.A. Citizens. We are a Canadian Company. If you are insured in the United States, we are not the company that you are looking for.


For our Canadian policyholders, we have a number of options available:

For after-hours claims

In the event of an after-hours loss, we are committed to servicing our policyholders' needs:

  • Our claims manager, Brett Borden is available by cell phone at 519-670-9049
  • Should Brett not be available you will be prompted to contact our dedicated independent adjusting firm's after-hour's line at 1-877-663-0701

For after-hours emergency repairs

Being a Middlesex Mutual policyholder gives you access to our suggested restoration professionals for after-hour’s emergency work. Please complete our online Report a Property Claim form so we have notification of your claim. You are welcome to contact one of the contractors shown below for emergency after-hours repair services:

On Side Restoration logo          Contact an On Side Restoration contractor at  519-652-1152

Servicemaster Restore logo            Contact a ServiceMaster Restore contractor at  519-652-0072

If your situation is not urgent

You can also file your claim online. A claims adjuster will be assigned to your file at the earliest opportunity. They will usually contact you within 24 hours of receiving the claims notice.